Delivery and Refund Policy

1. General Information

The company operates through aviaroyale.com as an intermediary connecting passengers with airport services including Fast Track, CIP, Lounge, Meet & Greet, and transfers.

2. Delivery Conditions

Services are delivered electronically via booking confirmation and e-voucher. A confirmation document with service details is automatically emailed to the customer. The use of the service is carried out on the date, time, and conditions specified by the relevant airport and service provider.

3. Provision of Services

The company acts solely as an intermediary platform. The actual service provider is the relevant airport or its contracted partner. Different airports have varying terms for applications, changes, and cancellations, and the company cannot be held liable for delays, cancellations, or service modifications.

4. Refund and Change Conditions

Purchased services are non-refundable. Change conditions are specified in each service description and limited to explicitly stated options like date, flight number, or time. No refunds apply for non-use or incomplete information provided.

5. Disclaimer

The company is an intermediary sales platform, not the direct service provider. Direct responsibility regarding service quality, cancellations, and modifications rests with the airport or service provider, with the company acting as mediator only.