Distance Sales Agreement
https://aviaroyale.com is the transfer sales portal of TULPAR TRAVEL TURİZM ORGANİZASYON VE TİC. LTD. ŞTİ., registered with the Antalya Corporate Tax Office under tax number 6241567056.
Contact information: phone +90 537 600 14 11, e-mail tulpar@tulpar-travel.com.
Every customer who registers and makes a purchase is deemed to have accepted all agreement provisions. TULPAR TRAVEL reserves the right to modify terms and website information without prior notification.
1. Languages Used
The website provides services in Turkish, English, Kazakh, and Russian. In the event of disputes or misunderstandings, the Turkish language shall prevail.
2. Service
TULPAR TRAVEL acts as an intermediary between sellers and buyers. This sales agreement is concluded between the user (Buyer) purchasing the service online and the actual company (Seller) providing the service. The company does not accept liability for force majeure events, weather delays, accidents, injuries, or related costs. If services cannot be provided due to force majeure, buyers may request cancellation or postponement, with refunds issued within 10 days.
3. Service Delivery Process
TULPAR TRAVEL sells transfer services from providers. If a financial institution refuses payment due to fraudulent card use, the buyer must make a new payment within 3 business days. Buyers must present the transfer voucher to the service provider and verify the details; responsibility for corrections rests with the buyer. Buyers bear responsibility for confirming return times and meeting points.
4. Responsibility During Payment
The company provides SSL security for payments but does not accept liability for credit card theft, overcharges, viruses, or unauthorized use.
5. Cancellations and Changes
Purchased services are non-refundable. Changes to dates, flight numbers, and times may be made up to 24 hours before service.
6. Responsibilities
TULPAR TRAVEL is not responsible for the quality of the provider's services, as it acts only as the seller. The company is not responsible for lost luggage, additional costs, delays, accidents, injuries, missed flights, late pickups, or hospital, accommodation and transport expenses. Buyers must enter accurate data; errors resulting in delays carry no right to compensation.
Airport waiting times:
- Domestic flights: maximum 60 minutes
- International flights: maximum 90 minutes
- Return transfers and pickups: maximum 30 minutes
Exceeding these limits does not grant a right to a refund.
7. Changes to the Agreement and Website Content
TULPAR TRAVEL reserves the right to modify agreement terms, pricing, and information without prior notice. Consumer Arbitration Boards and the courts at TULPAR TRAVEL's location have jurisdiction over disputes.